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Terms and conditions

Last updated 26 April 2013

This website is operated by:
WWRD United Kingdom Limited (referred to as "we/our/us")
Wedgwood Drive
Barlaston
Stoke-on-Trent
ST12 9ER

Registered in England and Wales Company Number 06805116

VAT Number GB 946 9155 81

As user of this website (“site”) (referred to as "you/your") you acknowledge that any use of this site including any transactions you make ("use/using") is subject to our terms and conditions set out below.

1. General

1.1 Your use of and purchase of products from this site is governed by the terms and conditions set out below, and as set out under Security, Copyright, and Delivery. We recommend you also read our Privacy Policy. We also recommend that you print the full terms and conditions by selecting the print option in the File menu of your browser.

1.2 We may at any time make changes to this site and the details displayed on it, including but not limited to prices.

1.3 Delivery will be charged in addition to the price of the products you purchase, and any such additional charges are clearly displayed where they apply. For further details on delivery and delivery charges please see the Delivery page for further details.

1.4 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

1.5 We reserve the right to make changes to these terms and conditions at any time.

2. Order Process

2.1 All orders that you place on this site will be subject to acceptance in accordance with these terms and conditions.

2.2 The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from WWRD United Kingdom Ltd.

2.3 Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered.

3. Delivery

3.1 Your order may be delayed if the item is not in stock.

3.2 The period stated within which you will receive your order is approximate, the delivery times stated are for guidance only. Products will be sent to the address given by you in your order and stated in the Order Confirmation.

3.3 We have the right to choose the means and carrier with which we deliver your order.

3.4 Risk of loss and damage of products passes to you on the date when the products are delivered.

3.5 Repeat deliveries may incur additional charges.

4. Payment

4.1 Payment is taken from your Credit or Debit card at the time of despatch of the products and in the event that the payment card has expired we will be unable to take payment and fulfil your order.

4.2 In the event that we are unable to supply the products we will inform you as soon as possible. If you have already paid for products we will provide you with a full refund.

4.3 We make every effort to ensure that the price displayed on our site is correct at the time of you placing your order.

4.4 However if an error is discovered in the price of the products that you have ordered, we will inform you as soon as possible, and you will be given the opportunity to re-order at the correct price. We shall be under no obligation to fulfil an order for a product, which was advertised at an incorrect price; if the item(s) has been charged and not despatched we will cancel and refund your order.

4.5 Title in the products which you have ordered on this site will pass to you on delivery assuming that we have received payment in full for such products.

4.6 This site is intended for use by the general public and we are therefore unable to provide VAT invoices or receipts automatically or on request.

5. Cancellation and Refunds

5.1 If you wish to return the products you ordered please return them within 30 days of purchase, unused and in their original packaging and we will provide you with a refund of the price of the products. We are not able to refund any delivery or other shipping costs to you in these circumstances. Please see our Returns policy for further details.

5.2 If there is a fault with your products, please contact us within 30 days of purchase, via email and, if we agree the products are faulty, we will provide you with a replacement (if available) or a full refund. Please see our Returns policy for further details.

5.3 Under the Distance Selling Regulations you are entitled to cancel your order for a full refund. To cancel your order, please email us within 7 days after the day of delivery. Please quote your order number.

5.4 Delivery charges are non-refundable. If you change your mind about the products you have ordered you will be responsible for the cost of returning those products to us.

5.5 Your right to return products does not apply to products, which fall into the following categories:

  • Items made to your specification
  • Pierced jewellery

6. Intellectual Property

6.1 You agree that all Intellectual Property Rights and all other materials contained on this site remain our property.

6.2 ‘Intellectual Property Rights’ means patents, database rights, copyright, design rights (whether registered or unregistered), Trademarks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights.

6.3 All design, text, graphics, their selection and arrangement and all software compilations underlying source code, software, and all other material on this site are our copyright or are the copyright of its content and technology providers. All rights are reserved.

6.4 Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with us or for using this site as a shopping resource. Any other use of the materials on this site - including reproduction for purposes other than those noted above, modification, distribution or re-publication - without our prior written permission of is strictly prohibited.

7. Liability

7.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability, which may not otherwise be limited or excluded under applicable law.

7.2 Subject to Section 7.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

7.3 Subject to 7.1 above, we will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any, economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

7.4 Notwithstanding the above, subject to Section 7.1 our aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.

7.5 The products sold on this site are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of this site or for any products or services purchased from us.

7.6 Clause 7 does not affect your statutory rights as a consumer nor does it affect your contract cancellation rights.

8. Severability

8.1 If any of these conditions is or becomes invalid or unenforceable, then it will be modified to remove the invalidity or unenforceability and will then be binding. All other terms will remain in full force and effect.

8.2 A failure to exercise any right or remedy will not affect any right or remedy nor alter the obligations, which we have to each other.

9. Delay or Inability to Supply

We will not be liable to you for any loss or damage which may arise as a result of the supply of products being prevented by circumstances beyond our control including the default of any of our suppliers.

10. Miscellaneous

10.1 These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between us and you relating to your purchase.

10.2 No waiver by us of any breach of these terms and conditions shall be considered as a waiver of any subsequent breach of the same or any other position.

10.3 It is a criminal offence to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.

10.4 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external websites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

10.5 We make no promise that materials on this site are appropriate or available for use in locations outside the United Kingdom, and accessing this site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws. Products sold outside of the European Union (EU) are sold excluding VAT and you are responsible for any local tax, charges and custom duties. If you refuse to pay local taxes, charges and custom duties and the products are returned to us, we have the right to withhold from the refund both the initial delivery cost and the cost of repatriating the products, up to the value of the original delivery charge.

10.6 Where we take payment for an order in Pounds Sterling, we are not responsible for the exchange rate at which a bank charges its customer, or for any additional charges it makes. In addition, any refunds are made in the same currency that the order was placed and we are not responsible for the exchange rate at which a bank charges its customer, or for any additional charges it makes.

10.7 A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

10.8 We reserve the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of our rights or obligations under these terms and conditions or any related contract to any third party.

11. Pricing, Offers & Promotional Codes

11.1 Pricing structures can differ between regions whilst not emulating direct currency conversions and we have the right to update these prices when we require.

11.2 Offers will be made available to different regions at varying degrees, at our discretion.

11.3 Promotional codes can only be used online and are subject to these terms and conditions.

11.4 We reserve the right to withdraw or cancel promotional codes for any reason at any time.

11.5 Promotional codes are and remain at all times, our property.

11.6 Where a promotional code is issued to a specific individual the right to any associated discount is personal to the recipient and may not be transferred.

11.7 Promotional codes distributed or circulated without our prior written approval, for example on an Internet message board, are not valid for use and may be refused or cancelled.

12. Applicable Law

12.1 These Terms and Conditions shall be construed in accordance with the laws of England and all contracts governed by them will be deemed to have been made in England.

12.2 You consent to the exclusive jurisdiction of the English Courts all matters regarding contracts governed by these terms and conditions except to the extent that we invoke the jurisdiction of the Courts of any other country.

12.3 In the event of any conflict between the English version of these terms and conditions and any translation of them, the English version will prevail.